What Is KidZania?
KIDZANIA SAFETY & SECURITY STANDARDS
At KidZania, we ensure the activities are safe, educational and rewarding. idZania is an indoor, temperature controlled place with high quality air monitoring and filtration systems. Child-safety measures are integrated into the planning and building of all KidZania facilities to ensure that the operation, safety, and experience of KidZania are in line with the highest global standards.
The safety of each one of our visitors is a fundamental aspect for us. This is why we have developed a state-of-the-art, comprehensive and integrated security system at KidZania that encompasses:
- Controlled Access
All entry & exit points are access controlled and manned by KidZania security personnel. A team of professional and highly trained guards are available in various parts of the city, including: entrance, emergency exit and strategic places. There is also a safety and security officer onsite at all times to ensure safety in KidZania. Importantly, an adult cannot get entry in KidZania unless they are accompanied by a child.
- RFID Security bracelets
Visitors receive a bracelet to wear around their wrist with a radio frequency antenna and an identification chip installed. The bracelet can only be removed by our employees with parental or guardian authorization through a specialized system at the end of their visit. The RFID bracelet also helps parents and teachers to track and locate each kid inside KidZania and drop messages for them, as well. The RFID security bracelets are assigned in groups as they come in, so a child cannot exit KidZania if an adult or the whole party is not present. This safety aspect ensures schools and parents, that their children are safe at all times.
- Highly trained team
KidZania Supervisors are responsible for ensuring the safety of children at KidZania. All Supervisors undergo an intensive and extensive training program, including early childhood training that helps them know how to handle a child in different situations. Our Supervisors undergo specific training courses such as early childhood training, general health and safety at work, and various other safety-related topics.
- CCTV cameras
The complete facility is monitored by several hundred CCTV cameras, which are placed in strategic locations across the center and linked to the Building Management System for the safety and security of our visitors. We also have a video recording system for future reference. Additionally, all our establishments are built in a way that parents and teachers get to observe the children participating in the various activities within the establishment via glass walling.
- First-Aid Center
KidZania has a dedicated, fully qualified first aid center inside the city. In addition, key frontline employees are trained in the provision of first-aid and carry basic medical kits with them at all times.
Additional SAFETY & SECURITY considerations:
- Every KidZania is designed to conform or exceed -- local and international Safety & Security regulations.
- KidZania has stringent manuals regarding Safety and Security to prevent that visitor, staff or supplier is safe and secure at all times whilst in KidZania, and that all precautions have been considered related to emergency situations in terms of Facility design.
- From the design stage, CCTV system is centralized and controlled from a secured Control Room, in which all signals from CCTV cameras, Public address system, fire alarms and access/exits are controlled.
- Restrooms: Internal elements of the restrooms help to be aware of safety aspects. One of these is the height of the toilets partition, which must allow to see if no more than one person is inside. Though CCTV coverage cannot be considered within toilets, every toilet is fixed with one at the entry & exit to determine who has used the facility and at what time.